CSA programs are praised in state review
by LUCIE R. WILLSIE, Associate Editor
Jan 31, 2013 | 533 views | 0 0 comments | 3 3 recommendations | email to a friend | print
Three Community Services Agency programs were reviewed last November and received positive ratings and comments, as reported at a recent session of the CSA board of directors.

The three programs are the Walker Street Congregate Meal Program, the Bradley Congregate Meal Program and the Bradley Home-Delivered Meal Program.

“I am thrilled to be in receipt of the favorable ratings and commendations from the Southeast Tennessee Development District,” said Demetrius Ramsey, CSA executive director. “I know that of all three of our nutrition coordinators work very hard to serve our customers, keeping policies and procedures in mind, but I know the needs of each customer are a priority. So, I am very thankful that the monitors acknowledged the quality service that is delivered every single day.”

Leading these programs are Carol Westfield, coordinator of the Walker Street Congregate Meal Program; DeLois McCleary, coordinator of the Bradley Congregate Meal Program; and Faye Goldston, coordinator of the Bradley Home-Delivered Meal Program.

“I know each of these ladies and view their roles as a part of their ministry,” Ramsey said. “They have a passion for serving those in need and are excited at the opportunities that each new day presents. It is truly a blessing to have them on staff.”

In late 2012, the Walker Street Congregate Meal Program was monitored by the Southeast Tennessee Area Agency on Aging and Disability. The report credited Westfield with being organized and well-prepared.

The report added, “[Mrs. Westfield] is doing a wonderful job in creating a comfortable environment for the consumers to enjoy their meal in the congregate setting. The consumers reported positive feedback regarding Mrs. Westfield’s compassion to the program during the monitoring process. She continues to appear dedicated to the consumers’ program, and is working hard to complete all the responsibilities of this position.”

The Bradley Congregate Meal Program was also monitored by STAAAD.

The agency reported that DeLois McCleary also was organized and prepared, as well as always pleasant in dealing with the agency and the community.

The report continued, “[Mrs. McCleary] continues to do a wonderful job in creating a comfortable environment for the consumers to enjoy their meal in a congregate setting. During the monitoring process, the consumers reported positive feedback regarding Mrs. McCleary’s compassion to the program. She continues to appear dedicated to the consumers’ program, and is working hard to complete all the responsibilities of the position.”

The Bradley Home-Delivered Meal Program was monitored by STAAAD at about the same time.

Goldston earned the same praise as her CSA colleagues, and for the same reasons.

STAAAD also reported, “[Mrs. Goldston] continues to help promote, maintain and improve the health and well-being of eligible consumers aged 60 years and older through the provision of nutritious meals. The consumers continue to report positive feedback regarding her compassion and dedication to the program during home visits. Ms. Goldston appears to be working hard to complete all the responsibilities of the position and is dedicated to assisting the consumers in any area possible.”

But according to Ramsey, these glowing reports are just what he expects — and has received — from his staff.

“These reports are not a new trend for these programs,” he said. “We have enjoyed very positive reviews in the past. It is important to note however that our communication and partnership with partner agencies like Southeast Tennessee Development District and the United Way have never been better. All of these factors contribute to our success.”

For more information, CSA’s office is located at 155 6th St., S.E. The hours of operation are from 8 a.m. to 4:30 p.m. The telephone number is 479-4111.

In other news:

- CSA received a letter of thank you from Nat Akiona, the principal of North Lee Elementary School, in December. The principal thanked CSA on behalf of five of his students to whom the agency is providing weekly “sack packs.” Akiona reported the program was met with “tremendous gratitude from the parents of these students.” More students also are currently on a waiting list and the school hopes to be able to help those students as soon as possible.