Serenity-Grissom earns customer service award


Johnson Consulting Group of Scottsdale, Arizona presented Serenity-Grissom Funeral Home with the Excellence in Customer Service Award for achieving the highest levels of customer satisfaction in 2016. The Johnson Consulting Group is a nationally acclaimed funeral home consulting firm that developed and implemented the first of its kind JCG Performance Tracker™ to measure a family’s level of satisfaction with their funeral home provider. The Awards were presented to select JCG client funeral homes who achieved the highest Total Value Index Score from responses to family satisfaction surveys sent to each family they served in 2016.

“Serenity-Grissom Funeral Home has been recognized as a leader in delivering exceptional customer service and has raised the standard for the other funeral homes nationally to achieve this level of success” said Jake Johnson, President of Johnson Consulting Group. Serenity-Grissom Funeral Home is the result of a merger of two local well-known and respected funeral homes in Cleveland. “Maintaining a tradition of quality service is our top priority. It is a privilege to uphold that tradition while helping those in their time of need,” said to Kristy Potter, managing director of Serenity-Grissom Funeral Home.

“Receiving this award is very humbling. I credit our devoted and outstanding staff with their attention to detail with each and every family we serve” she continued. In addition to the merged Cleveland location, Serenity Funeral Home has a location in Etowah as well.


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