Johnson Consulting Group of Scottsdale, Arizona presented Serenity-Grissom Funeral Home with the Excellence in Customer Service Award for achieving the highest levels of customer satisfaction in 2016. The Johnson Consulting Group is a nationally acclaimed funeral home consulting firm that developed and implemented the first of its kind JCG Performance Tracker™ to measure a family’s level of satisfaction with their funeral home provider. The Awards were presented to select JCG client funeral homes who achieved the highest Total Value Index Score from responses to family satisfaction surveys sent to each family they served in 2016.
“Serenity-Grissom Funeral Home has been recognized as a leader in delivering exceptional customer service and has raised the standard for the other funeral homes nationally to achieve this level of success” said Jake Johnson, President of Johnson Consulting Group. Serenity-Grissom Funeral Home is the result of a merger of two local well-known and respected funeral homes in Cleveland. “Maintaining a tradition of quality service is our top priority. It is a privilege to uphold that tradition while helping those in their time of need,” said to Kristy Potter, managing director of Serenity-Grissom Funeral Home.
“Receiving this award is very humbling. I credit our devoted and outstanding staff with their attention to detail with each and every family we serve” she continued. In addition to the merged Cleveland location, Serenity Funeral Home has a location in Etowah as well.
Print subscribers have FREE access to clevelandbanner.com by registering HERE
Non-subscribers have limited monthly access to local stories, but have options to subscribe to print, web or electronic editions by clicking HERE
We are sorry but you have reached the maximum number of free local stories for this month. If you have a website account here, please click HERE to log in for continued access.
If you are a print subscriber but do not have an account here, click HERE to create a website account to gain unlimited free access.
Non-subscribers may gain access by subscribing to any of our print or electronic subscriptions HERE