To The Editor:I'm writing in response to the article in [last] Sunday's edition of the Cleveland Daily Banner regarding the proposed new emergency facility.I write not as a medical professional, but …
To The Editor:
I'm writing in response to the article in [last] Sunday's edition of the Cleveland Daily Banner regarding the proposed new emergency facility.
I write not as a medical professional, but as a patient who has had occasion to use the Tennova ER at least five times in the last seven years. These were not good experiences.
First and foremost, I need to stress that all personnel encountered were kind, caring and professional; however, for some reason there seemed to be a definite lack of efficiency. In each case, we spent three to five hours just sitting and waiting.
I've noticed some hospitals advertising their "wait times" in minutes. Tennova would need to state theirs in hours.
I understand that quality of care is more important than time spent waiting. However, I have spent several hours sharing an "inner" waiting room with a person who had a portion of a splintered dowel rod lodged in his hand. His pain seemed to be ignored. He wasn't even offered an ice pack.
The problem seemed to be lack of personnel. While the ER facility appeared to be very large with dozens of individual rooms, only a small portion of them seemed to be used. It appeared that every patient was waiting to see one overworked PA (physician assistant). This has been our experience each time we've been to the ER.
Anyway, to me as a patient and member of the community, it does seem that the need is there, whether it's handled by Erlanger, a second Tennova ER, or improvements to the current Tennova ER system.
— Judy Baute
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