Dollywood removes reservation rule

Special to the Banner
Posted 7/22/20

PIGEON FORGE — With nearly a month of learnings from operating in the current environment, Dollywood officials have made operational adjustments designed to make trip planning simpler. Based on …

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Dollywood removes reservation rule

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PIGEON FORGE — With nearly a month of learnings from operating in the current environment, Dollywood officials have made operational adjustments designed to make trip planning simpler.
 
Based on strong guest satisfaction scores and stellar guest reviews about the park’s operating environment, Dollywood no longer requires guests to make reservations prior to their visit.
 
“With the favorable feedback from our guests and the confidence our management team has in being able to continue to provide a satisfying experience for our guests, we are going to make it simpler and easier to visit the park without prior planning by removing the current reservation requirement,” said Craig Ross, president of The Dollywood Company. “Guests are sharing their praise for the extensive efforts we are making during this pandemic. They are telling us they enjoy the shorter wait times, and that they find it easy to spend their day with us.”  
                
Additionally, one-day tickets and multi-day tickets are now valid for a five-day window following the original selected date. This means that if a visitor’s plans must change at the last minute — or if the weather doesn’t cooperate — they may visit at another time during the ticket window. A paid ticket guarantees access to Dollywood and Dollywood’s Splash Country.
 
To maintain social distancing, passholder reservations are still required at Dollywood’s Splash Country.
 
More information and a video detailing the operational changes at the park are available for review at www.dollywood.com/playsafe and on the Dollywood mobile app. 
 
Dollywood opened June 15 for its 35th anniversary season. Guests can currently experience the breathtakingly beautiful Flower & Food Festival presented by Covenant Health.
 
During this event, guests can explore larger-than-life plant sculptures adorned in half-a-million colorful flower blooms. These colossal displays reach heights up to 14 feet and create breathtaking displays celebrating the spirit of the Smoky Mountains. Floral carpet beds envelope walkways, embellish buildings and fill flowerbeds throughout the park. 
 
Dollywood also remains open until 9:30 p.m. on Friday and Saturday evenings through Aug. 1, with a fireworks show to put an exclamation point on the evening. The park closes at 8 p.m. Sunday through Thursday. 
 
A highly-awarded and widely-recognized leader in the amusement industry, The Dollywood Company consists of the 160-acre Dollywood theme park; the 35-acre Dollywood’s Splash Country; Dollywood’s DreamMore Resort and Spa; and Dollywood’s Smoky Mountain Cabins. For more information, call 1-800-DOLLYWOOD or visit www.dollywood.com. Operating days and hours vary. 
 

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