Harper has served Life Care for 10 years. She was praised for her knowledge of financial applications and her willingness to jump in wherever needed within her department and outside of it. For example, for several months in 2013, she assumed responsibility for a task that another secretary could not complete due to recovery from surgery.
“I get compliments all the time from the facilities about Melissa’s customer service,” said Shane Pledge, director of facility financial applications and Harper’s supervisor.
Harper received a dozen roses, a tiara and a day pass to Bliss Spa during the presentation.
“I was surprised,” said Harper. “I didn’t expect it, but it was nice. I like working with all the different facilities and business office managers.”
Harper explained the main part of her job is to help Life Care’s centers around the country with their training and questions about the resident trust application, which keeps track of residents’ money for their personal use.
“Life Care is blessed with exceptional secretaries – individuals who daily demonstrate their professional skills, their organizational ability and their warm and engaging personalities,” said Beecher Hunter, Life Care president.
“But they are also people who have dedicated themselves to the mission of serving those entrusted to us. We are grateful for their work and their loyalty. Melissa Harper, who was chosen as Life Care’s Administrative Professional of the Year, is a marvelous example of the talent and commitment of our secretaries.”
The ceremony was part of a breakfast honoring all of Life Care’s corporate administrative professionals.
Founded in 1976, Life Care is a nationwide health care company. With headquarters in Cleveland, Life Care operates or manages more than 220 nursing, post-acute and Alzheimer’s centers in 28 states. For more information about Life Care, visit lcca.com.